Shipping Information
Rush Delivery And Processing
If you need something in a rush, we can arrange for faster delivery. Please call us at 1-866-944-8454 for rush delivery charges
(If we receive your order by 12 noon PST Monday through Friday, you'll receive your purchase within three - seven business days; orders placed Saturday and Sunday three-seven business days from Monday.) Please note that the charge for rush delivery is in addition to standard Shipping or Free Shipping. This rush service is not available for some oversized items, out of stock items, or for items shipped outside the contiguous 48 states.
Holiday Shipping Schedule (expedited)
Memorial Day – Monday, May 27
| Shipping | Order By Date | Receive Delivery On or Before |
|---|---|---|
| Standard FedEx | Monday, May 20, 11pm PT | Friday, May 24 Delivered by FedEx 3 Day Service |
| Rush FedEx | Thursday, May 23, 9am PT | Friday, May 24 Delivered by FedEx 1 Day Service |
Father's Day – Sunday, June 16
| Shipping | Order By Date | Receive Delivery On or Before |
|---|---|---|
| Standard FedEx | Monday, June 10, 11pm PT | Friday, June 14 Delivered by FedEx 3 Day Service |
| Rush FedEx | Thursday, June 13, 9am PT | Friday, June 14 Delivered by FedEx 1 Day Service |
Independence Day – Thursday, July 4
| Shipping | Order By Date | Receive Delivery On or Before |
|---|---|---|
| Standard FedEx | Thursday, June 27, 11pm PT | Wednesday, July 3 Delivered by FedEx 3 Day Service |
| Rush FedEx | Thursday, July 2, 9am PT | Wednesday, July 3 Delivered by FedEx 1 Day Service |
Labor Day – Monday, September 2
| Shipping | Order By Date | Receive Delivery On or Before |
|---|---|---|
| Standard FedEx | Monday, August 26, 11pm PT | Friday, August 30 Delivered by FedEx 3 Day Service |
| Rush FedEx | Thursday, August 29, 9am PT | Friday, August 30 Delivered by FedEx 1 Day Service |
Rosh Hashanah – Thursday, September 5
| Shipping | Order By Date | Receive Delivery On or Before |
|---|---|---|
| Standard FedEx | Thursday, August 29, 5pm PT | Thursday, September 5 Delivered by FedEx 3 Day Service |
| Rush FedEx | Tuesday, September 3, 5pm PT | Thursday, September 5 Delivered by FedEx 1 Day Service |
Yom Kippur – Saturday, September 14
| Shipping | Order By Date | Receive Delivery On or Before |
|---|---|---|
| Standard FedEx | Monday, September 9, 5pm PT | Friday, September 13 Delivered by FedEx 3 Day Service |
| Rush FedEx | Wednesday, September 11, 5pm PT | Friday, September 13 Delivered by FedEx 1 Day Service |
Halloween – Thursday, October 31
| Shipping | Order By Date | Receive Delivery On or Before |
|---|---|---|
| Standard FedEx | Thursday, October 24, 11pm PT | Wednesday, October 30 Delivered by FedEx 3 Day Service |
| Rush FedEx | Tuesday, October 29, 9am PT | Wednesday, October 30 Delivered by FedEx 1 Day Service |
Veteran's Day – Monday, November 11
| Shipping | Order By Date | Receive Delivery On or Before |
|---|---|---|
| Standard FedEx | Tuesday, November 5, 5pm PT | Monday, November 11 Delivered by FedEx 3 Day Service |
| Rush FedEx | Friday, November 8, 9am PT | Monday, November 11 Delivered by FedEx 1 Day Service |
Ground Delivery
FedEx Ground delivery will only deliver to the front door of your location as they are not allowed to enter your home. Prior to scheduling delivery the home must be free of construction with a driveway that is passable. Customers do not need to be home for delivery. However, if the items are damaged from transportation, its the customers responsibility to note the damage by calling FedEx at 1-866-944-8454 immediately upon inspection.
Back Orders
We will ship backordered items as soon as they are back in stock. In the event of a delay, we will notify you by mail or email.
Prices + Sales Tax
Except as otherwise noted, all sales are made by Island Thatch, Inc., and the local sales tax for delivery destination is also charged. Orders shipped to California locations are F.O.B. destination point which means title passes in California. For further assistance please call our customer service department at 1-866-944-8454 or send an email to customerservice@sunsetbamboo.com
Additional Questions?
If there's something you can't find here, feel free to get in touch with us directly.
From United States, US Territories, and AFP/FPO
Phone: 1-866-944-8454 (7 days a week, 8am to 8pm PST)
Email: customerservice@sunsetbamboo.com
Fax: None
